Shipping, Returns & Refunds Policy

At Starlit Fragrance, we want your order experience to feel clear, safe, and simple. This policy explains how we ship orders, handle cancellations, and review return or refund requests.

Shipping & Delivery

Orders are usually processed after payment confirmation and dispatched to the shipping address provided during checkout. Delivery timelines may vary by location, courier availability, public holidays, weather conditions, or other operational delays outside our control.

Please ensure that your name, mobile number, address, city, state, and PIN code are accurate. Starlit Fragrance is not responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete address details.

Order Tracking

Where available, tracking details will be shared by email, SMS, or another available communication channel after dispatch. Tracking updates are controlled by the courier partner and may take some time to appear.

Cancellations

You may request cancellation before the order is dispatched. Once an order has been shipped, cancellation may not be possible and the return/refund process will apply where eligible.

Returns

For hygiene and safety reasons, perfumes and fragrance products are generally not eligible for return once opened, used, sprayed, damaged, or tampered with. A return request may be considered only if the product received is damaged in transit, incorrect, missing, or defective.

To raise a return request, contact us within 48 hours of delivery with your order ID, clear photos/videos of the package and product, and a brief description of the issue. Products must be unused, in original packaging, and with all labels, seals, and accessories intact.

Refunds

Approved refunds are processed to the original payment method or another agreed method, depending on payment gateway and banking timelines. Refund processing may take several business days after approval.

Shipping charges, payment gateway charges, COD/handling charges, gift wrapping, or promotional deductions may be non-refundable unless the issue was caused by us.

Damaged, Missing, or Wrong Products

If you receive a damaged, missing, or incorrect product, please contact us within 48 hours of delivery. We may request photos, videos, unboxing evidence, or courier inspection details before approving a replacement or refund.

Contact

For shipping, return, or refund support, contact Starlit Fragrance through the contact details available on the website. Please include your order ID for faster assistance.